Question 1

What container sizes do you offer?

Accepted Answer

We stock 20ft standard, 40ft standard, and 40ft high-cube (40HC) ISO containers. Specialty units (10ft, open-top, reefer, double-door) are available on request.

Question 2

What's the difference between new, used, and refurbished?

Accepted Answer

New (One-Trip) containers have made a single ocean voyage and are in near-pristine condition. Used containers are wind-and-water tight with cosmetic wear from prior service. Refurbished units are used containers that have been repainted, patched, and resealed.

Question 3

What is CWO vs WWT condition?

Accepted Answer

Cargo Worthy (CWO) is certified for international shipping with a valid inspection. Wind & Water Tight (WWT) is sealed against weather but not certified for sea transport — the standard grade for ground storage.

Question 4

How is delivery handled?

Accepted Answer

We dispatch from the closest of our our depot network via tilt-bed or flatbed truck. Standard transit is 5–7 business days from order confirmation. The delivery quote includes drop-off and accounts for site accessibility.

Question 5

How long does delivery take?

Accepted Answer

Most domestic deliveries arrive within 5–7 business days of payment clearing. Remote or rural destinations may take up to 10 business days. You receive a tracking link once the unit is dispatched.

Question 6

Do I need a permit to place a container?

Accepted Answer

Permit requirements vary by municipality. Many residential areas allow temporary storage containers without a permit, but commercial or long-term placement often requires zoning approval. Check with your local planning department before delivery.

Question 7

What site preparation is required?

Accepted Answer

You need a level surface (gravel, concrete, or compacted dirt) and a clear 10ft-wide, 100ft-long path for the truck. Overhead clearance of at least 15ft is required for tilt-bed delivery.

Question 8

What payment methods do you accept?

Accepted Answer

Bank Wire and ACH for all order sizes. We do not accept credit cards or financing at this time.

Question 9

Is my payment secure?

Accepted Answer

Yes. Wire transfers are routed through our verified business banking account. We provide written wire instructions on your order confirmation — never trust instructions received by unverified email.

Question 10

Do you offer volume or wholesale pricing?

Accepted Answer

Yes. Orders of 3+ units qualify for tiered wholesale pricing (up to 15% off retail). Contractors, dealers, and commercial buyers can apply via our Wholesale page.

Question 11

Can I inspect the container before purchase?

Accepted Answer

Yes. On-site depot inspections can be scheduled at any of our 18 hubs. Just request it in your quote notes — we'll coordinate a time with the depot manager.

Question 12

What is your return policy?

Accepted Answer

All used and refurbished container sales are final. New (One-Trip) containers carry a 3-day inspection window from delivery — defects reported within 72 hours are remediated at no cost. See our Return Policy page for full terms.

Question 13

How do I track my order?

Accepted Answer

Once payment clears, you receive an order confirmation with your order number. Status updates (Confirmed → Scheduled → In Transit → Delivered) are emailed to you, and you can view live status in your account dashboard.

Question 14

Do you deliver to Alaska and Hawaii?

Accepted Answer

We currently serve the 48 contiguous states from our depot network. Alaska and Hawaii deliveries are available on a custom-quote basis and require port-of-entry coordination.

Question 15

Can I modify a container (windows, doors, paint)?

Accepted Answer

Yes. We offer modification services through partner fabricators — vents, lockboxes, side doors, electrical packages, and custom paint. Add modification requests to your quote notes.

Question 16

What if my container is damaged on delivery?

Accepted Answer

Note any damage on the delivery receipt before signing, then photograph the unit from all four sides. Email photos to support within 48 hours and we'll process a remediation or replacement.

Question 17

How long do shipping containers last?

Accepted Answer

A well-maintained Wind & Water Tight container has a service life of 20–25 years on land. Repainting every 5–7 years and keeping the unit off direct soil contact extends lifespan further.

Frequently Asked